The UMB Medical Payment Lockbox is a specifically designed, cost-effective system for processing patient and insurance payments.
We understand that healthcare payments require a different processing configuration. By working closely with clinics, hospitals and practices, we’re able to ensure your payments are processed according to your unique instructions. You’ll have the complete confidence that your deposits will be timely and your payments will be processed without disruption to your accounting system.
We’re also up-to-date on the latest industry issues and trends, fully understanding our role as a Business Associate as defined by the Health Insurance Portability and Accountability Act (HIPAA).
Your patients' and insurance payments are redirected to a new post office box accessed by UMB. We make frequent trips to the post office to pick up your items. Our pick-up schedules are designed to minimize mail float. Due to the frequency of our trips to the post office, we are able to significantly improve your ability to access your funds as quickly as possible.
Once the items reach our medical lockbox processing center, the mail is sorted, envelope contents are removed and checks are deposited. Our focus is on getting the checks in the collection process as quickly as possible. We process the items according to your specific operating instructions.
Copies of all checks and accompanying documents including explanations of benefits can be returned to you.
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