Online banking help

Answers for your online banking questions

Watch videos, read our user guide, or contact us for help

Online banking help

Answers for your online banking questions

Watch videos, read our user guide, or contact us for help

Help Topics

Accounts Page

Your account dashboard can be fully personalized, so you can hide and reorder accounts, create groups, use account nicknames and more.

Security

Find tips for managing account security, tutorials on enabling fingerprint or facial recognition login, and more.

Payment & Transfers

Learn about your enhanced money movement features like payments and transfers.

Alerts

Learn how to customize your account alerts so you can effectively monitor your activity.

Money Manager

Connect your external accounts for a full-view into your financial picture, including setting a budget and adding goals.

Services & Settings

Information on ordering checks, accessing account statements, text banking, account preferences and other day-to-day services and personalization

Additional Online Help


Online Banking Guide

Click to access the full guide to online banking. Download, print, or access online at any time

Live Chat

Mon-Fri: 8AM - 6:30 PM CT
Sat - Sun 8 AM - 5 PM CT

Secure Message

Secure message us with any questions any time and we will respond within 1-2 business days.

Leave Feedback

Let us know how you like the new UMB online banking tool.

Phone and Mail


Need assistance? Call 888.918.0116

UMB Bank
1010 Grand Blvd
Kansas City, MO 64106

UMB Card Services
POBox 219736
Kansas City, MO 64121

System and browser requirements

Online banking is built to support a wide range of computers and mobile devices. Minimum requirements to use online banking include:

  • For desktop computers, Microsoft Windows 10 or Mac OS X 10.10 with a supported PC or Mac®.
  • Supported browsers for desktop computers include the current and previous two versions of Google Chrome, Mozilla Firefox, Microsoft Edge and Safari.
  • The mobile app requires Android 5.x and later or iOS 10.x and later.
  • Fingerprint login is only supported on eligible Android devices. Touch Authentication is only available on eligible Apple iOS devices.
  • Remote deposit requires a mobile device with a rear-facing camera with a 5 megapixel or higher resolution.