Digital banking help

Answers for your digital banking questions

Watch videos, read our user guide, or contact us for help

Digital banking help

Answers for your digital banking questions

Watch videos, read our user guide, or contact us for help

Help Topics

Accounts Page

Information about your first time logging in, navigating the accounts page and account details, and how to make a mobile deposit.


Find tips for managing account security, tutorials on enabling fingerprint or facial recognition login, and more.

Payment & Transfers

Learn about your enhanced money movement features like payments and transfers.


Learn how to customize your account alerts so you can effectively monitor your activity.

Money Manager

Connect your external accounts for a full-view into your financial picture, including setting a budget and adding goals.

Services & Settings

Information on ordering checks, accessing account statements, text banking, account preferences and other day-to-day services and personalization.

How do I redeem my credit card rewards?

Once you log in to your UMB online banking dashboard, you can access your credit card rewards with the below steps:

1. Click your credit card account tile.

2. Near the top of the credit card account page, you’ll see two tabs. Select the Details tab.

3. Scroll down to find your rewards point total. Scroll further to find a link to access/redeem your credit card rewards.

4. Click the link under the Access/Redeem Rewards header.

Additional Help

Digital Banking User Guide

Click to access the full guide to digital banking. Download, print, or access online at any time

Live Chat

Mon-Fri: 8AM - 6:30 PM CT
Sat - Sun 8 AM - 5 PM CT

Secure Message

Secure message us with any questions any time and we will respond within 1-2 business days.

Leave Feedback

Let us know how you like the UMB digital banking tool.

Phone and Mail

Need assistance? Call 800.699.8702

UMB Bank
1010 Grand Blvd
Kansas City, MO 64106

UMB Card Services
POBox 219736
Kansas City, MO 64121

System and browser requirements

Online banking is built to support a wide range of computers and mobile devices. Minimum requirements to use online banking include:

  • For desktop computers, Microsoft Windows 10 or Mac OS X 10.10 with a supported PC or Mac®.
  • Supported browsers for desktop computers include the current and previous two versions of Google Chrome, Mozilla Firefox, Microsoft Edge and Safari.
  • The mobile app requires Android 5.x and later or iOS 10.x and later.
  • Fingerprint login is only supported on eligible Android devices. Touch Authentication is only available on eligible Apple iOS devices.
  • Remote deposit requires a mobile device with a rear-facing camera with a 5 megapixel or higher resolution.