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Online Banking Frequently Asked Questions

 

GETTING STARTED

How can I sign up for online banking?
Can I access UMB online banking from my Macintosh?
Can I access UMB online banking through AOL?
What software do I need?
How do I change my address?
How do I modify my services/capabilities or cancel my service?

 

ACCOUNT ACTIVITY

How do I view account activity? 
How do I stop a payment on a check?
Why did I get an overdraft charge on this date, when I made a deposit on that same date?
Why don’t I see my ATM fees within the same week?
What is a "pending" transaction?
Why do I see two different balances?
What's changed in the UMB online banking site?

 

USING QUICKEN® OR MICROSOFT® MONEY

Can I use Quicken or Microsoft Money to access my accounts?
How do I start using Quicken or Money to access my accounts?
Does UMB support recurring payments with Quicken and Money?

 

VIEWING CHECKS

Why can't I see images of my checks? 
Why did my check number show up in online banking as #9999?
Why does it take so long to retrieve my first check image?
Why does a posted check say it was returned to the payee because of insufficient funds?
How do I stop a payment on a check?

 

PAYING BILLS

How does the online bill payment process work?
How do I pay my credit card bill online?
Why can’t I change the payee information for my UMB credit card?
What is the maximum amount you can pay with an online bill payment? 
Does UMB online banking support recurring payments? 
Does UMB support recurring payments with Quicken and Money? 
How do I make payments to UMB accounts (loans, lines of credit, etc.)?

 

TRANSFERRING MONEY

What is the maximum amount you can transfer between accounts? 
Can I transfer funds to an account with another bank? 
Can I transfer funds to another person's UMB account?
How do I make payments to UMB accounts (loans, lines of credit, etc.)? 

 

E-STATEMENTS

What’s the difference between viewing my account activity online and my electronic statement (e-statement)?
Is there a difference between my e-statement and my paper statement?
How do I view my e-statement in online banking?
Is there a fee for e-statements?
How do I elect to receive e-statements?
How do I request to no longer receive paper statements?
Do I need special software to view my e-statement?
Will I still be able to see images of my checks?
How do I save my statements on my computer?
How do I print my e-statement?
How long are my statements available?
Will you send me an e-mail when my statement is available online?
Whom do I contact if I still have questions about e-statements or online banking?

 

CREDIT CARDS

Why did I get an overdraft charge on this date, when I made a deposit on that same date?
How do I pay my credit card bill online?
What if my credit card gets lost or stolen?
What if I want to dispute a charge on my credit card statement?
Where do I send my credit card payments?
What is the difference between online banking and StatementLook?
How do I request to no longer receive paper statements? 
How do I view my e-statement in online banking?


 

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