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Online Banking Frequently Asked Questions

GETTING STARTED & ACCOUNT SETTINGS


How can I sign up for online banking?
 
It’s convenient, fast and easy! UMB offers a variety of ways for you to enroll in online banking. Choose the most convenient option for you from the following:
 

  • Enroll Online: Its convenient, fast and easy!
  • UMB Web Chat: UMB Web Chat is available Monday - Friday, 7 a.m. - 6:30 p.m., and Saturday, 8 a.m. - 5 p.m. CT.
  • Enroll in Person: You can apply at any UMB banking center.
  • Enroll Over the Phone: Call 816.860.5798, or 800.699.8702 outside the Kansas City area. Our representatives are available to assist you Monday - Friday, 8 a.m. - 10 p.m., and Saturday, 8 a.m. - 5 p.m. CT.

Can I access UMB online banking from my Mac?
Yes, you can, although if you use Internet Explorer for Macs, we cannot guarantee that the system will function as designed. For Mac users, UMB recommends using Safari or Firefox. For further information or assistance, please contact us via Web chat, e-mail, or phone.

Can I access UMB online banking through AOL?
Yes, you can access UMB online banking by launching an AOL 4.x or later browser, provided the browser will support 128-bit encryption.

What software do I need?
If your computer is using a Windows operating system, we recommend the following browsers:

  • Firefox 8.0 and higher
  • Internet Explorer 7.0 and higher

If you are using a Mac, we recommend the following browsers:

  • Firefox 8.0 and higher
  • Safari 5.0 and higher
  • We do not support Chrome at this time.

How do I change my address?
You can change your address by phone at 1.800.860.4UMB (4862). From within the Kansas City area, call 816.860.4UMB (4862). For assistance regarding your credit card account, please call 800.821.5184. Please note that we cannot accept address changes via e-mail or web chat.

How do I modify my services/capabilities or cancel my service?
The Your Accounts page displays the most recent balance information available for your online accounts. This page is the first page displayed after you sign in to UMB online banking, although you can also get there by clicking the Your Accounts link from the menu on the left side of the page. Clicking the Activity link for one of these accounts takes you to the Account Activity and Detail page, which lists account transaction details.


 

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Online Banking

Pay your bills online. It saves you time and money.

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Security and Privacy

Protect yourself with these safety tips.