Contact Us.

What can we help you with?

Contact Us.

What can we help you with?

FREQUENTLY ASKED QUESTIONS ABOUT ONLINE AND MOBILE BANKING

If you are already a UMB customer, you can enroll by clicking this link to start the process. If you aren’t a customer yet, or would just like some help with the setup, you can visit your local UMB branch or call 800.699.8702 to be enrolled over the phone. 

You can reset your online banking credentials by clicking “Forgot user ID” or “Forgot password” on the login screen. The link will take you through some authentication questions and will send you a reset authentication code to your phone or email. If you prefer some extra assistance, you can also call us at 800.699.8702 or visit your local branch for in-person help. .

CONTACT US ONLINE

 

Send a Message

Contact us with any questions any time and we will respond within 1-2 business days.

 
 

Live Chat

Mon-Fri: 8 AM - 6:30 PM CT

Sat : 8 AM - 5 PM CT

 
 

Find a Location

Find your local UMB branch and talk to an associate.

 
 

Phone

Online Banking or the Mobile Banking App: Call all us at 800.699.8702.

Credit Card Inquiries: To report a lost or stolen credit card or for credit card account information, please call 800.821.5184.

Debit Card Inquiries: To report a lost or stolen debit card or for debit card account information, please call 800.842.8950.

Health Savings Account Inquiries: For additional information about HSAs, please call us toll-free at 866.520.4HSA. From within the Kansas City area, call 816.860.5771.



Business Banking Contacts
UMB Corporate Contacts