Answers for your UMB Direct questions

UMB takes your security seriously, and we’re here to help

Security is an important part of UMB's commitment to our customers and a foundational aspect of delivering safe, secure, and quality products and service. There are best practices your business should take to ensure the safety and security of your accounts and banking credentials. With the right steps, you can proactively minimize your security risk. Please review these best practices to protect your business.

Product Updates

UMB Direct has added support for soft tokens

The soft token is an eight-digit number that is generated every 60 seconds by the RSA Authenticator app that you would install on your iOS or Android device.  Try the soft token by accessing the Manage Token link in UMB Direct and following the steps to enroll.  If you already have a keyfob token, you can either continue to use it or add the soft token as an additional option.  Learn more about soft tokens.



UMB Direct Release Notes

UMB Direct Release Notes is a resource document that summarizes key updates, including:

  • New Reports Menu
  • Alerts, Approvals and Messages remain visible in header when you scroll
  • New Mobile browser access
  • ACH Quick Entry
  • View Custom Report without Saving
  • Current Balance displayed on Account Transfer page
  • And more!

Contact Us

UMB Direct Support

For immediate support, call us at:


Email Support

Reach our support team here.