UMB’s contact policy
UMB will never email you or call you to request or confirm confidential data like account numbers, Social Security number or login data. If you receive a suspicious email related to your UMB account, forward the email to email@example.com.
If you recently noticed unusual or suspicious activity on your account, you should immediately report each fraudulent transaction. We will work with you right away to review your accounts and identify suspicious activity. Federal Law, under Regulation E provides protection for customers when there is unauthorized activity on accounts primarily used for personal, family or household purposes. It’s important to note that if UMB is not notified of the suspicious activity within 30 days of your statement being available to you online or mailed, refunds for funds lost may not be available.