Online and Mobile Banking Contact Us


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Talk to a UMB representative by selecting the product/service you have questions about from the menu below.


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Online and Mobile Banking Questions
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Mon-Fri: 8 Am - 6:30 PM CT
Sat: 8 Am - 5 PM CT

Questions on your HSA or Benefit Spending online account? Call 866.520.4472.


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Contact us with any questions, any time and we will respond within 1-2 business days.

Online and Mobile Banking FAQs

    If you are already a UMB customer, you can enroll by clicking this link to start the process. If you aren’t a customer yet, or would just like some help with the setup, you can visit your local UMB branch or call 800.699.8702 to be enrolled over the phone.

    You can reset your online banking credentials by clicking “Forgot user ID” or “Forgot password” on the login screen. The link will take you through some authentication questions and will send you a reset authentication code to your phone or email. If you prefer some extra assistance, you can also call us at 800.699.8702 or visit your local branch for in-person help.

    1. Click your credit card account tile
    2. Near the top of the credit card account page, you’ll see two tabs. Select the Details tab.
    3. Scroll down to find your rewards point total. Scroll further to find a link to access/redeem your credit card rewards
    4. Click the link under the Access/Redeem Rewards header


    UMB Locations

    UMB Financial Corporation
    1010 Grand Boulevard
    Kansas City, MO 64106

    UMB operates branches throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas. As the company’s reach continues to grow, it also serves business clients nationwide and institutional clients in several countries